Student Services Assistant

San Diego Community College District

Closing Date: 8/15/2025

Position Number: 001526, 003068, 011877, 009860

Location: San Diego Mesa College

Position Type: Classified

The Position:
Posting Details (Default Section)

Closing Date: 08/15/2025 Open Until Filled No Classification Title Student Services Assistant Working Title Student Services Assistant Recruitment Limits Location San Diego Mesa College Pay Information Range 16 ($5,451.00) per month based on the current Classified salary schedule. New employees will begin on Step K ($5,451.00). Step placement is non-negotiable. Promoted or transferred employees will be placed as specified in the CBA. This position is FLSA Non-exempt (may accrue overtime). Excellent Benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE) and all eligible dependents. A temporary probationary period will apply to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements/handbooks, salary schedules and more information about terms and conditions of employment to include salary and benefits. Position Equivalent FTE: 1.0 FTE No. Months: 12 Months Position Number: 001526, 003068, 011877, 009860 FLSA Status Non-Exempt (accrues overtime) Position Type Classified Bargaining Unit AFT - Classified Professionals Range 16 Department Financial Aid The Position From San Diego Mesa College President Ashanti Hands:

San Diego Mesa College seeks energetic and dedicated candidates to apply for classified positions. The College is committed to academic excellence and diversity, equity, and inclusion among its faculty, staff, and students. As the "Leading College of Equity & Excellence", we take responsibility for equitable outcomes and work together to create successful pathways for all of our students.

As the largest college in the San Diego Community College District, the institution enjoys a solid financial standing, state-of-the-art facilities, and a world-class faculty and staff. For 61 years, Mesa College has been on the leading edge, from offering a Community College Bachelor's Degree, to the number of students transferred and graduating with an Associate Degree.

We are adding new staff, faculty, and administrators who, alongside our stellar colleagues, will lead us into the future. Candidates who believe that they can demonstrate a commitment to equity and excellence by creating the conditions that matter for our students to succeed are encouraged to apply.

Applications are currently being accepted for Student Services Assistant in the Financial Aid department, located at San Diego Mesa College. Hours are Monday through Thursday, 8am-6pm, Friday, 8am-1pm. Selected candidate must be willing to adjust work days/hours based on the department's needs.

Under the direction of the Financial Aid Officer or designee, provide technical assistance to students regarding FAFSA, financial aid questions, concerns, interpret college and District policies and procedures and assist students in the successful completion and adherence to said policies and procedures. This position will serve as a generalist helping to support students and works collaboratively with various student services departments providing resources and support for academic success and completion.

Major Responsibilities:

Explain to special populations including, foster youth, Dreamer's and formerly incarcerated students how to navigate through the pre-enrollment process including, but not limited to, online orientation completion, pre-assessment workshops, and assessment.
Refer former students to other departments of community services.
Interpret and apply academic and financial aid policies and procedures within a higher education setting.
Establish and maintain successful working relationships with students, staff, and faculty.
Process aid applications and forms; review records for changes in status, request additional information as needed.
Prepare and transmit correspondence for students.
Maintain confidential files and records.
Compile data and prepare reports.
Use technology in the delivery of student services.
Assist students with the FAFSA and Dream Act aid application process.
Maintain data exchange with CSAC using WebGrants.
Represent Financial Aid at large and small scale events.

Please note that an employee may be transferred to any site at the option of the Chancellor. Classification Description Click here for description.

If you would like to open the link in a different tab or window, right click and select the option. Desired Qualifications The successful applicant will have possession of a high school diploma or equivalent
and at least two years of experience in a customer or student service setting
working directly with customers or students and the ability to:

Communicate effectively both orally and in writing.
Interpret and apply academic policies and procedures within a higher education setting.
Establish and maintain successful working relationships with students, staff, and faculty.
Work independently with little direction.
Maintain confidential files and records.
Use technology in the delivery of student services.

Knowledge of:

Academic policies and procedures.
College rules, regulations, policies and procedures.
Admissions, enrollment, and testing requirements.
Federal and State Financial Aid programs, rules and regulations.
Modern office practices, procedures and equipment.
Oral and written communications skills.
District organization, operations, policies and objectives.
Applicable sections of State Education Codes and other laws.

Skills and Abilities to:

Review and interpret transcripts
Communicate effectively both orally and in writing.
Effectively use technology within a college setting.
Work effectively and collaboratively with students, staff, and faculty.
Interpret and explain rules, regulations, procedures, policies and catalogs regarding student admission, transcript evaluation, prerequisite requirements and special regulations.
Prepare, process, and transmit a variety of student information.
Meet schedules and timelines.
Plan and organize work.
Maintain confidential files and records.
Train and provide work direction to others.
Work independently with little direction.
Compile data and prepare reports.
Assist program director with planning and improvement of procedure.

Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC.(ACEI). A copy of the evaluation must be submitted with your online application. Commitment to Diversity: All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and classified professionals.

Click here for the EEO / Diversity / Nondiscrimination - Policies and Procedures Special Instructions to Applicants: To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee.
Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email.
We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply.

Complete online application;
Resume;
Letter of Interest emphasizing qualifications for this position; AND,
Three (3) Professional References including one from a previous supervisor.

Tentative Timeline (Subject to Amendments) Conditions of Employment: SELECTED CANDIDATE IS REQUIRED TO COMPLETE THE FOLLOWING PRIOR TO EMPLOYMENT:

Submit "official" college transcripts as stated on application (even if a degree is not a requirement for this position);
Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment);
Have fingerprints taken by a Live Scan computer at the District's expense (Clearance must be received prior to first day of employment);
Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form; AND,
Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices.

EMPLOYMENT AFTER RETIREMENT
If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information. Additional Information: EMPLOYEE BENEFITS
SDCCD provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees' Retirement System (CalPERS) upon appointment. Posting Number CL01807

Major Responsibilities:

Qualifications:

Desired Qualifications:
The successful applicant will have possession of a high school diploma or equivalent
and at least two years of experience in a customer or student service setting
working directly with customers or students and the ability to:

Communicate effectively both orally and in writing.
Interpret and apply academic policies and procedures within a higher education setting.
Establish and maintain successful working relationships with students, staff, and faculty.
Work independently with little direction.
Maintain confidential files and records.
Use technology in the delivery of student services.

Knowledge of:

Academic policies and procedures.
College rules, regulations, policies and procedures.
Admissions, enrollment, and testing requirements.
Federal and State Financial Aid programs, rules and regulations.
Modern office practices, procedures and equipment.
Oral and written communications skills.
District organization, operations, policies and objectives.
Applicable sections of State Education Codes and other laws.

Skills and Abilities to:

Review and interpret transcripts
Communicate effectively both orally and in writing.
Effectively use technology within a college setting.
Work effectively and collaboratively with students, staff, and faculty.
Interpret and explain rules, regulations, procedures, policies and catalogs regarding student admission, transcript evaluation, prerequisite requirements and special regulations.
Prepare, process, and transmit a variety of student information.
Meet schedules and timelines.
Plan and organize work.
Maintain confidential files and records.
Train and provide work direction to others.
Work independently with little direction.
Compile data and prepare reports.
Assist program director with planning and improvement of procedure.

Licenses:

Pay Information:
Range 16 ($5,451.00) per month based on the current Classified salary schedule. New employees will begin on Step K ($5,451.00). Step placement is non-negotiable. Promoted or transferred employees will be placed as specified in the CBA. This position is FLSA Non-exempt (may accrue overtime). Excellent Benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE) and all eligible dependents. A temporary probationary period will apply to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements/handbooks, salary schedules and more information about terms and conditions of employment to include salary and benefits.

To apply, visit: https://www.sdccdjobs.com

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.

Job Details

Student Services Assistant

About the Role: