Student Services Assistant, Senior

San Diego Community College District

Closing Date: 7/16/2025

Position Number: 011876, 00120635

Location: San Diego Mesa College

Position Type: Classified

The Position:
Posting Details (Default Section)

Closing Date: 07/16/2025 Open Until Filled No Classification Title Student Services Assistant, Senior Working Title Senior Student Services Assistant-Student Health Services Recruitment Limits Location San Diego Mesa College Pay Information Range 19 ($5,474.31 - $6,069.47) per month based on the current Classified salary schedule. New employees will begin on Step I ($5,474.31). Step placement is non-negotiable. Promoted or transferred employees will be placed as specified in the CBA. This position is FLSA Non-exempt (may accrue overtime). Excellent Benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE) and all eligible dependents. A temporary probationary period will apply to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements/handbooks, salary schedules and more information about terms and conditions of employment to include salary and benefits. Position Equivalent FTE: 1.0 FTE No. Months: 12 Months Position Number: 011876, 00120635 FLSA Status Non-Exempt (accrues overtime) Position Type Classified Bargaining Unit AFT - Classified Professionals Range 19 Department Health Services The Position From San Diego Mesa College President Ashanti Hands:

San Diego Mesa College seeks energetic and dedicated candidates to apply for academic positions. The College is committed to academic excellence and diversity, equity, and inclusion among its faculty, classified professionals, staff, and students. As the "Leading College of Equity & Excellence", we take responsibility for equitable outcomes and successful pathways for all of our students. As the largest college in the San Diego Community College District, the institution enjoys a solid financial standing, state-of-the-art facilities, and a world-class faculty, classified professionals, and staff.

For 61 years, Mesa College has been on the leading edge, from offering a Community College Bachelor's Degree, to being a lead California Community College in graduating students with an Advanced Degree for Transfer. We embrace the mission of community colleges and are committed to empowering our students to maximize their potential, leading to healthy and thriving communities.

We are adding new staff, classified professionals, faculty, and administrators who, alongside our stellar colleagues, will lead us into the future. If this opportunity sounds like the right fit for you, I encourage you to file an application for employment.

Applications are currently being accepted for Senior Student Services Assistant in the Student Health Services Department, located at San Diego Mesa College. Hours are Monday, Tuesday, Thursday, 8:00-5:00; Wednesday 9:30-6:00; Friday 8:00-3:00, however, hours and days may vary. Selected candidate must be willing to adjust work days/hours based on the department's needs.

Please note that an employee may be transferred to any site at the option of the Chancellor. Classification Description Click here for description.

If you would like to open the link in a different tab or window, right click and select the option. Desired Qualifications The Senior Student Services Assistant is expected to meet the qualifications presented on the Senior Student Services Assistant classification description and displayed as "Desired Qualifications" and "Training and Experience," as well as the Licensure' upon completing the first six (6) months of employment in a Senior Student Services Assistant assignment.

Some of the following qualifications' may be duplicates from the list on the linked Senior Student Services Assistant classification description. Those qualifications' below that are not duplicates from the list on the linked Senior Student Services Assistant classification description and are not related to the area of specialty (e.g.: subject matter/disciplines, etc.) are desired or preferred but not required.

Knowledge:

Technical aspects of a medical/nursing health office.
Proficient working knowledge of WORD, PowerPoint, SARS, Excel.
Knowledge of HIPPA and FERPA with respect to medical records.
Knowledge applicable sections of California Education Code and other laws.
Knowledge of electronic health records (i.e. Medicat).
Act as the lead provider and patient scheduler with the current SARS Anywhere computerized scheduling process.
English usage, grammar, spelling, punctuation, and vocabulary.
Modern office practices, procedures, and equipment, including computer hardware and software.
Oral and written communications skills.
Record-keeping techniques.
Rules, regulations, policies, and procedures of assigned program.
Student/management information systems.
Technical aspects of field of specialty.

Skills and Abilities:

Resolve complex problems and provide lead technical assistance to students including: referrals, health related paperwork, consent for procedures, records requests and other written forms.
Communicate effectively both orally and in writing.
Establish and maintain effective working relationships with others.
Establish and meet schedules and time lines.
Interact effectively with students and staff.
Interpret and explain rules, regulations, policies, and procedures regarding assigned student services area.
Maintain confidential records and files and prepare reports.
Make arithmetic calculations with speed and accuracy.
Meet schedules and timelines.
Operate a variety of office machines and equipment.
Perform technical duties of complex difficulty in assigned student services area.
Plan and organize work.
Relate effectively with people from varied cultural and socio-economic backgrounds.
Train and provide work direction to others.
Understand and follow oral and written directions.
Use computer applications, including word processing, spreadsheets, and databases.
Work independently with little direction.
Obtain recent health records and laboratory/X-ray report records in advance of patient appointment.

Training and Experience:

1 year experience educating, training and leading reception personnel in a medical office.
1 year full time experience with paper chart maintenance or electronic medical records.
1 year experience with front office triage of patients.
2 years full time working in the front office in a medical/nursing office.
Registered Nurse license, Licensed Vocational Nurse.
Associate degree in Health Information Technology desired.
1 year of experience at the level of Student Services Assistant in a medical/nursing office (or equivalent).

Foreign Degree: Applicants with foreign degrees from colleges or universities outside of the United States must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services (NACES) or Academic Credentials Evaluation Institute, INC.(ACEI). A copy of the evaluation must be submitted with your online application. Commitment to Diversity: All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and classified professionals.

Click here for the EEO / Diversity / Nondiscrimination - Policies and Procedures Special Instructions to Applicants: To ensure consistency, fairness, and alignment with our commitment to Diversity, Equity, Inclusion, and Accessibility (DEIA), please submit only the materials specifically requested in this posting (e.g., no personal photos, articles, etc.). Be sure to upload the required documents using the respective document name labels. Uploading extraneous materials, unless explicitly requested, may result in your application not being reviewed. Only complete application packets will be forwarded to the committee.
Application materials sent via mail, fax, or email will not be accepted. All correspondence, including interview invitations, will be communicated via email.
We are dedicated to maintaining the confidentiality of all inquiries, nominations, and applications in the strictest confidence, and we encourage applicants from diverse backgrounds to apply.

Complete online application;
Resume; AND,
Three (3) Professional References listed within the online application.
Unofficial Transcripts (optional).
Foreign Degree Evaluation (required, if applicable).

Tentative Timeline (Subject to Amendments) Conditions of Employment: SELECTED CANDIDATE IS REQUIRED TO COMPLETE THE FOLLOWING PRIOR TO EMPLOYMENT:

Submit "official" college transcripts as stated on application (even if a degree is not a requirement for this position);
Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment);
Have fingerprints taken by a Live Scan computer at the District's expense (Clearance must be received prior to first day of employment);
Present original documents for proof of eligibility to work in the United States as required by the I9 Employment Eligibility Verification form; AND,
Attend a new hire processing appointment in People, Culture, and Technology Services located at the District Administrative Offices.

EMPLOYMENT AFTER RETIREMENT
If you accept a contract (permanent) position with SDCCD and are a retired annuitant with CalPERS or CalSTRS, you must reinstate from your retirement system. Please reference the CalPERS or CalSTRS website for further information. Additional Information: EMPLOYEE BENEFITS
SDCCD provides a comprehensive fringe benefit package for its full-time classified employees. The District contributes toward the cost of the premium (including dependent coverage) for the medical insurance plan options. Additional benefits include dental, vision, sick leave, vacation and opportunities for professional development. Contract employees become members of the California Public Employees' Retirement System (CalPERS) upon appointment. Posting Number CL01798

Major Responsibilities:

Qualifications:

Desired Qualifications:
The Senior Student Services Assistant is expected to meet the qualifications presented on the Senior Student Services Assistant classification description and displayed as "Desired Qualifications" and "Training and Experience," as well as the Licensure' upon completing the first six (6) months of employment in a Senior Student Services Assistant assignment.

Some of the following qualifications' may be duplicates from the list on the linked Senior Student Services Assistant classification description. Those qualifications' below that are not duplicates from the list on the linked Senior Student Services Assistant classification description and are not related to the area of specialty (e.g.: subject matter/disciplines, etc.) are desired or preferred but not required.

Knowledge:

Technical aspects of a medical/nursing health office.
Proficient working knowledge of WORD, PowerPoint, SARS, Excel.
Knowledge of HIPPA and FERPA with respect to medical records.
Knowledge applicable sections of California Education Code and other laws.
Knowledge of electronic health records (i.e. Medicat).
Act as the lead provider and patient scheduler with the current SARS Anywhere computerized scheduling process.
English usage, grammar, spelling, punctuation, and vocabulary.
Modern office practices, procedures, and equipment, including computer hardware and software.
Oral and written communications skills.
Record-keeping techniques.
Rules, regulations, policies, and procedures of assigned program.
Student/management information systems.
Technical aspects of field of specialty.

Skills and Abilities:

Resolve complex problems and provide lead technical assistance to students including: referrals, health related paperwork, consent for procedures, records requests and other written forms.
Communicate effectively both orally and in writing.
Establish and maintain effective working relationships with others.
Establish and meet schedules and time lines.
Interact effectively with students and staff.
Interpret and explain rules, regulations, policies, and procedures regarding assigned student services area.
Maintain confidential records and files and prepare reports.
Make arithmetic calculations with speed and accuracy.
Meet schedules and timelines.
Operate a variety of office machines and equipment.
Perform technical duties of complex difficulty in assigned student services area.
Plan and organize work.
Relate effectively with people from varied cultural and socio-economic backgrounds.
Train and provide work direction to others.
Understand and follow oral and written directions.
Use computer applications, including word processing, spreadsheets, and databases.
Work independently with little direction.
Obtain recent health records and laboratory/X-ray report records in advance of patient appointment.

Training and Experience:

1 year experience educating, training and leading reception personnel in a medical office.
1 year full time experience with paper chart maintenance or electronic medical records.
1 year experience with front office triage of patients.
2 years full time working in the front office in a medical/nursing office.
Registered Nurse license, Licensed Vocational Nurse.
Associate degree in Health Information Technology desired.
1 year of experience at the level of Student Services Assistant in a medical/nursing office (or equivalent).

Licenses:

Pay Information:
Range 19 ($5,474.31 - $6,069.47) per month based on the current Classified salary schedule. New employees will begin on Step I ($5,474.31). Step placement is non-negotiable. Promoted or transferred employees will be placed as specified in the CBA. This position is FLSA Non-exempt (may accrue overtime). Excellent Benefits are provided to all Contract employees with assignments greater than, or equal to, 50% (0.50 FTE) and all eligible dependents. A temporary probationary period will apply to the employee entering this assignment. The SDCCD Employment Web Page provides a link to employee collective bargaining agreements/handbooks, salary schedules and more information about terms and conditions of employment to include salary and benefits.

To apply, visit: https://www.sdccdjobs.com

All applicants must have demonstrated cultural competency and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and staff.

Job Details

Student Services Assistant, Senior

About the Role: