Executive Director, Student Support Services

Chaffey College

Salary: $14,067.00 Monthly

Job Type: Management-Classified

Job Number: 24-25/00197

Location: Rancho Cucamonga, CA

Department: Student Support Services

Closing: 6/1/2025 11:59 PM Pacific

Position Description

Situated on the ancestral homeland of the Tongva Peoples, Chaffey College is one of the oldest community colleges in California and serves a variety of communities, workforce partners, and students. While other community colleges are often named after their geographic area, Chaffey College is named after local innovator, George Chaffey, who, among other things, implemented street lights in the city of Ontario. Like its namesake, we are known for an innovative culture, dynamic environment, and future-mindedness. We remain closely tied to our community and are seeking leaders who will join us in our quest to provide responsive and supportive programming to engage and improve the communities we serve. The entire campus community aspires to consistently fulfill the vision that Chaffey College "improves lives through education."

Chaffey College celebrates the diverse communities we serve. As a federally recognized Hispanic Serving Institution (HSI) Chaffey's student population includes over 64% identifying as Latinx, 13% White, 7% African-American/Black, 6% Asian, multi-racial/other (5%) and smaller percentages of Filipino and Pacific Islanders (2%), Native American (0.40%), or decline to state (2.6%). Furthermore, 40% of our students are first-generation college students, and approximately 62% of students are eligible for some form of financial aid. The current student population identifies as 59% female and 38% male with approximately 3% who either decline to state or identify as nonbinary. Approximately 5% of Chaffey's students utilize Disabled Programs and Services for support. To support the diverse needs of these populations and their intersections, the College has developed a variety of robust equity-driven efforts including the President's Equity Council, Center for Culture and Social Justice, Panther Care, Rising Scholars, PRISM, Puente Project, UMOJA, EOPS/CARE, Disabled Programs and Services, and CalWORKs.

Under direction, responsible for holistically serving students through the following areas and responsibilities: serving as the manager for the Admissions and Records Department as well as provide administrative oversight to the areas of Financial Aid, Student Health Services, Mental Health Services and the Behavior Intervention Team. Additionally, this position will lead and conduct Student Discipline and Grade Grievances processes for the college.

Responsibilities

Provide organizational leadership, planning and support to the assigned areas to meet the objectives of the programs and the college.
Serve as the District's Title IX officer.
Coordinate work and supervise all aspects of the assigned programs and services of the unit including, but not limited to, strategic planning, budget development, program evaluation, and compliance.
Collaborate with the Director of Admissions and Records and staff to create a welcoming gateway to the college, regardless of location or means of delivery through effective practices, commitment to quality student service and achievement of the mission of the institution.
Collaborate with the Director of Financial Aid to ensure compliance and consistency regarding administration and disbursement of federal, state and institutional financial assistance; provide additional oversight for specialized programs including Cal Grant, Direct Loans, Return to Title IV funding, Pell, SEOG, Cal Grants and ACG Grants; oversee the development of internal office deadlines including file processing and awarding deadlines and disbursement dates per the college academic calendar.
Be knowledgeable with Veterans Affairs regulations, policies and procedures for students applying to use veterans' educational benefits.
Oversee FTES data monitoring, accuracy, integrity and reporting through compliance with attendance accounting methods and structure of the curricula; ensure compliance with state and federal laws/regulations and district policies concerning student attendance, admissions, grading, census, withdrawal, and drop processes, student fees, records, credit, student petitions, student privacy and other related matters; provide up-to-date procedures for academic and attendance accounting regulations to faculty; ensure collection of faculty data according to prescribed deadlines.
Coordinate internal and external audits with District's auditor to ensure 100% compliance with registration, residency, concurrent enrollment, and student accounts.
Oversee both Mental Health Services and Student Health Services; ensure the development and implementation of programming, policies, and procedures in support of the college's goals; comply with state and federal mandates, and evaluate program effectiveness.
Coordinate, supervise, address, and evaluate student behavior and conduct issues, and student complaints and grievances.
Oversee the establishment and training of hearing panels and assure the adjudication of student code of conduct violations for students at all three campuses.
Provide administrative oversight and leadership to the college's Behavior Intervention Team (BIT).
Develop and implement mental health partnerships for students at the college, increase accessibility to service providers, and ensure mental health offerings for all students.
Participate in the hiring of classified staff; supervise classified staff as appropriate.
Advise students in academic, career, and personal success strategies.
Perform other related duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS

Master's degree.
One (1) year of formal training, internship, or leadership experience reasonably related to the administrative assignment.
Knowledge and Experience of Title IV, V and IX.
Knowledge of:
- Current practices in the organization and facilitation of student discipline and grievance process in community colleges.
- Current practices in the organization and facilitation of Admissions and Records and Financial Aid departments.
- Theories and practices to facilitate student health and mental health in campus life.
Ability to:
- Work with students, faculty, and staff to plan, develop, and implement student programs.
- Evaluate needs, present recommendations, and make oral and written presentations.
- Work effectively in meeting educational and cultural needs of citizens with widely diverse backgrounds, abilities, interests, and goals.
- Communicate effectively both orally and in writing.
- Establish and maintain cooperative working relationships with students, faculty, staff, and others contacted in the course of performing assigned duties, and to supervise staff.
Demonstrated evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds in a community college environment.

MEETING MINIMUM QUALIFICATIONS DOES NOT ASSURE THE CANDIDATE OF AN INTERVIEW. Applications will be evaluated taking into account the breadth and depth of relevant education, experience, skills, knowledge and abilities.

DESIRABLE QUALIFICATIONS

Experience in a community college.
Demonstrated experience implementing equity and access for disproportionately underserved groups.
Experience working student discipline, grievance, and due process.
Experience with supervision, budgeting, and program coordination.
Experience leading Behavior Intervention Teams and grade grievance processes.

Additional Information

SPECIAL CONDITIONS
Positions in this classification may be required to work varied hours according to need. Evening and weekend hours are required.

CONDITIONS OF EMPLOYMENT
This is a full-time, 12-month management position, Range 32 of the Management Personnel Plan. Effective date of employment will be as soon as a successful candidate is selected and a mutually agreed upon date is determined. Excellent benefits include: health care, dental program, and vision services for employees and eligible dependents; and retirement coverage through the California Public Employees' Retirement System (PERS).

Being able and ready to work onsite at a Chaffey facility or location is an essential function of this job. Being able and ready to work in-person with Chaffey students, Chaffey employees, or other members of the Chaffey community/Chaffey partners/Chaffey contractors is an essential function of this job.

APPLICATION PROCESS
Chaffey College recently utilizes online electronic application system. Our application can be accessed at https://www.schooljobs.com/careers/chaffey. The application must be completely filled out in detail and clearly show that you meet the qualifications as set forth in the announcement, and you must upload the following documents:

Please do not include any additional documents; only the documents that are indicated below. If you upload documents that are not required, your application may be disqualified. Please do not submit letters of recommendation or documents that contain your photograph.

Cover Letter
Resume
Copy of Transcripts (Transcripts must indicate degree earned/conferred photocopies or computer printouts are acceptable. Transcripts of all degrees applicable to meeting the minimum qualifications for this position must be included. Copies of diplomas/degrees are NOT acceptable in lieu of transcripts. International transcripts must be transcribed and evaluated in English by a bona fide evaluation service. Official sealed transcripts will be required upon hire.)

Educational requirements must be met on or before the closing date. Completed application and related materials must be submitted no later than the application deadline indicated at the top of this announcement. Failure to submit all required application materials may result in the applicant not being considered for the position.

The Selection Process
A screening committee will conduct all minimum qualification appraisals as set forth on the announcement and reserves the right to limit the number of interviews granted. Meeting the minimum qualifications for a position does not assure the applicant an interview. Applicants selected for an interview will be notified of the time and place of the interview. Interviews are held on the Chaffey College campus and are conducted by an Interview Committee. Additional interviews may be required. Reasonable accommodations are provided to persons with disabilities. Should an applicant have a need for an accommodation due to a disability, the applicant should contact the Office of Human Resources. Travel costs related to a first-level interview are borne by the applicant.

About the College

The College
Established in 1883, Chaffey College is one of California's first colleges. Nestled in the foothills of the San Gabriel Mountains, Chaffey's Rancho Cucamonga, Fontana and Chino campus locations serve students from throughout the Inland Empire. A fully accredited two-year institution by the Western Association of Schools and Colleges, Chaffey College offers associate degrees and vocational and transfer programs in a wide variety of subjects. Chaffey College remains committed to its mission of improving the lives of its students, faculty, and staff through education.

District
Serving throughout the diverse Inland Empire, Chaffey College provides services to the cities of Chino, Chino Hills, Fontana, Montclair, Ontario, Rancho Cucamonga, and Upland, reaching a population of more than 830,000. The District also recruits from some of the area's top high schools, accepting students from four surrounding districts: Chaffey Joint Union High School, Chino Unified School District, Fontana Unified School District, and the Upland Unified School District.

Curricula
Whether the goal is to transfer to a four-year institution or enter the workforce better prepared, Chaffey College provides its students with the opportunity to take a variety of applicable courses and programs.

To apply, please visit https://www.schooljobs.com/careers/chaffey/jobs/4935423/executive-director-student-support-services

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Job Details

Executive Director, Student Support Services

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