Student Success Specialist

Hartnell Community College

Salary: $5,878.00 - $7,144.00 Monthly

Job Type: Full-Time Classified

Job Number: 202400224

Location: Main Campus 411 Central Avenue, Salinas

Department: Student Sucess

Closing: 5/12/2025 11:59 PM Pacific

Description

DESCRIPTION:

Under the direction of an assigned academic director or dean, serve as a specialist informing students about a full range of academic and student support by major/interest area. Working with other team members across the district, complete a variety of specialized duties that include: assist in retention/completion efforts; provide information regarding certificates, graduation, transfer and major requirements; inform on careers and preparation necessary for achieving career goals; and perform other related duties.

Examples of Duties

REPRESENTATIVE DUTIES: indicates essential duties of the position
The following is a list of duties that are representative of the position and include, but are not limited to, the following:

Facilitates assisting students through Program Maps and Meta Major exploration, provides information to groups of students and/or parents regarding: campus resources, technology services, clubs, policies and procedures, support services, and technology services.

Assists in the retention and completion success of currently enrolled students.

Provides accurate and current information to students regarding requirements of state college and universities, university system campuses, and private institutions.

Provide information and collaborate with college support programs, including the Early Support Program.

Explain program objectives and offerings.

Conducts telephone follow-up calls, emails, texts as appropriate to reach "at risk" or otherwise struggling students.

Reviews and prepares files, transcripts, correspondence, and reports for eligibility and unit completion, assisting students in gathering records in preparation to meet with a Counselor.

Compiles information and data for various reports; checks and ensures accuracy of the data.

Collaborates with college academic and student support services, including Counseling, Admission & Records, Financial Aid, Panther Academic Support Services, Department of Supportive Programs and Services, EOP&S, and other internal programs and services to maximize resources and services to students as appropriate.

Develops information campaigns/website updates and email/text messages to direct students towards deadlines and steps towards completion.

May provide work direction to student workers.

Attends staff and instructional meetings as needed.

Maintains current knowledge of program regulations and requirements.

Performs a variety of general clerical duties and responsibilities.

Performs other related duties as assigned.

Typical Qualifications

Knowledge of:

Transfer process, college policies, procedures and resources.

Program and degree requirements.

Laws, rules and regulations related to assigned activities.

Student support services programs.

Operation of a computer and assigned software.

Adult learner resources and support strategies.

Career and personality tests available to students as a resource tool.

Interpersonal skills including tact patience and courtesy.

Record-keeping techniques.

Oral and written communication skills.

Skills and Abilities to:

Understand the transfer requirements of the UC, CSU, and private institutions. Learn and explain community college curriculum, placement procedures, course prerequisites, transfer process, and general education requirements.

Assess student needs and make appropriate department and campus referrals.

Perform a variety of responsible work involving independent decision making.

Understand and follow oral and written instructions.

Demonstrate sensitivity to the needs and concerns of a diverse student population.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain cooperative working relationships with those contacted in the course of work.

Supplemental Information

Education:

Bachelor's degree and two years' experience in a student services or related function.

A bachelor's degree in social/behavioral sciences is desired.

Experience:

Experience working in community colleges, universities, high schools, or other educational settings directly serving student populations is desired.

CONDITIONS OF EMPLOYMENT:

This is a full-time, grant-funded, 12-month-per-year classified position at the Main Campus. Weekly Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. (may include occasional weekends) Starting salary: $5,937/monthly (Step A). The salary range 34 on the CSEA salary schedule is $5,937 to $7,216 (5 Steps). The district provides health benefits, which currently consist of full medical, dental, and vision insurance for employee and a high percentage of coverage for eligible dependents. District-paid life, accident, and income protection insurance is provided for the employee only. Must become a Public Employees Retirement System(PERS) member.

This position will help facilitate Transfer for Hartnell students enrolled in the Panther Otter Program (P.O.P.) with CSUMB and UCSC Transfer Pathway Programs.

APPLICATION PROCEDURE

The following documents MUST be uploaded as attachments to your online application:
1) Resume
2) Cover letter
3) Unofficial College/university transcripts

Diversity Statement

The following statement MUST be completed in your online application:
Provide a statement about yourself that specifically demonstrates sensitivity to the needs of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students and the community at large.

Fostering a Culture of Care

Caring Campus, developed by the Institute for Evidence-Based Change (IEBC), is dedicated to creating a culture of care within community colleges. The objective of IEBC's Caring Campus program is to increase student retention and success. We understand that when students feel connected to their college, they are more likely to succeed academically.

At Hartnell College, we embrace the Caring Campus culture. By implementing intentional, campus-wide behavioral commitments, we enhance our existing student success initiatives and create an environment where care and support are integral.

Join us on this journey of fostering a caring environment where students thrive. Together, we can transform Hartnell College into a place where care and success go hand in hand, empowering our students to reach their full potential.

EEO Statement

Hartnell Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sex, sexual orientation, transgender, marital status, veteran status, medical condition, physical or mental disability consistent with applicable federal and state laws.

To apply, please visit https://www.schooljobs.com/careers/hartnell/jobs/4922563/student-success-specialist

jeid-1b655b4b4bd7134cbe5afd6424c58d33

Job Details

Student Success Specialist

About the Role: